Disruption hits SIM services nationwide

The Association of Licensed Telecommunications Operators of Nigeria (ALTON) says there will be temporary disruption of SIM-related services across all mobile networks in Nigeria.

ALTON made this known in a statement signed by its Chairman, Gbenga Adebayo, and Publicity Secretary, Damian Udeh, on Tuesday, July 1, 2025.

Adebayo said the disruption follows a directive from the National Identity Management Commission (NIMC) to switch to a new identity verification platform.

He stated that the migration process has caused unforeseen technical challenges, affecting the availability of SIM services nationwide.

The ALTON boss said: “The new platform aims to improve the integrity and efficiency of identity management systems.

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“However, the transition has temporarily hindered Mobile Network Operators from offering seamless SIM-related services.”

Adebayo noted that operators will not process SIM swaps, replacements, new activations, or related services during this period.

He added: “ALTON and member firms are working with the Nigerian Communications Commission, NIMC, and other authorities to fix the integration issues.

“We regret the inconvenience and urge subscribers to delay SIM-related requests until further notice.”

Adebayo assured the public of continued commitment to secure and high-quality telecoms services.

He added that timely updates would be shared as the situation progresses.

The Star