First Bank has launched an advanced facial biometric technology on its mobile banking application, FirstMobile.
The bank’s mobile banking application was launched along with other features that include facial recognition sign-up and activation, virtual credit cards for secure online shopping, instant credit card activation, flexible salary advances with three-month repayment options, and general improvements and bug fixes.
First Bank, in a statement issued by the bank’s acting Group Head of Marketing and Corporate Communications, Olayinka Ijabiyi, on Tuesday, July 1, 2025, said the upgrades aim to provide customers with a seamless, secure, and efficient digital banking experience.
Ijabiyi stated: “The new facial biometric feature enables users to activate or register on FirstBank’s mobile app – FirstMobile securely, using facial verification. This feature also includes an advanced anti-spoof detection, to enhance customer account protection and ensure robust security.
“This innovative solution effectively addresses the diverse needs of customers, including new customers, diaspora customers without cards, individuals with lost or expired cards, those who have opted out of card use, as well as customers facing card verification failures or lacking convenient access to card details.
“This feature will provide seamless access to essential banking services, such as fund transfers and bill payments ensuring swift, reliable, and convenient transaction processing for all users.
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“The newly enhanced FirstBank mobile banking platform, FirstMobile, offers a comprehensive array of features and services designed to provide our customers with a seamless and innovative digital banking experience, no matter where they are in the world.
“With these substantial improvements, users can easily sign up and activate the app using just their face. They can shop online securely with a virtual credit card that is instantly issued and always accessible within the app.
“Additionally, customers can activate their new credit card directly from the app to start spending immediately. They also have the option to access salary advances with a convenient 3-month repayment plan.”
Speaking on the development, the Group Executive, E-Business and Retail Products Division, First Bank, Chukwuma Ezirim, said: “With these new services now live on FirstMobile, we are confident we will undoubtedly enhance our customers’ digital experience.
“We’re committed to innovative ways of delighting our customers so that they can carry out their transactions with no stress and with utmost convenience.”
“Our goal is to ensure that every interaction with First Bank enhances customer satisfaction and builds long-lasting relationships”
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