MTN Nigeria has begun compensating customers affected by poor network service in January 2026, with subscribers reporting receipt of airtime credits.
Notifications seen by users indicate that the telecom operator is issuing varying amounts of airtime as compensation for quality-of-service challenges experienced during the period. Some subscribers confirmed receiving credits ranging from as low as ₦20 to higher amounts such as ₦341.
A typical message sent to affected users read: “Dear Customer, your account has been credited with ₦341 airtime for quality of service issues in January 2026. Thank you for your understanding.”
It remains unclear whether all impacted subscribers have been covered or the criteria used to determine the compensation amounts.
The development follows regulatory pressure on telecom operators to address persistent service complaints and adhere to quality-of-service standards, including compensating customers where necessary.
MTN had earlier indicated its readiness to comply with such directives while continuing investments in network infrastructure to improve service delivery across its coverage areas.
Details regarding the total number of beneficiaries and the full scope of the compensation exercise have yet to be disclosed.
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