NERC issues guide for resolving electricity complaints nationwide

The Nigerian Electricity Regulatory Commission has outlined a step-by-step process for electricity consumers to report and resolve power supply and billing issues across the country.

Announcing the guide on Tuesday via its official X platform, the commission urged customers to follow proper complaint channels to ensure timely resolution.

NERC advised that the first point of contact should be the customer care units of their respective Distribution Companies (DisCos), which handle technical faults, outages, metering issues, and billing disputes.

If complaints are unresolved, customers in states with a State Electricity Regulator (SER) are encouraged to escalate matters to the relevant state authority. For consumers in states without an SER, or those needing further assistance, NERC directed them to contact its call centre.

The commission provided the following support channels: call: 0201 344 4331 | 0908 899 9244, Email: complaints@nerc.gov.ng

Reaffirming its commitment, NERC said it aims to protect consumers and enhance service delivery across Nigeria’s power sector.