SpaceX’s Starlink suffered one of its biggest international outages on Thursday, July 24, 2025, as an internal software failure knocked tens of thousands of users offline.
Users in the United States and Europe began experiencing the outage at about 3 p.m. EDT (1900 GMT), according to Downdetector, a crowdsourced outage tracker that said as many as 61,000 user reports to the site were made.
Starlink, which has more than 6 million users across roughly 140 countries and territories, later acknowledged the outage on its X account and said “we are actively implementing a solution.”
Starlink service mostly resumed after 2 hours, Michael Nicolls, Starlink vice president of Starlink Engineering, wrote on X.
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“The outage was due to failure of key internal software services that operate the core network,” Nicolls said, apologizing for the disruption and vowing to find its root cause.
Owner Elon Musk had also apologised, saying: “Sorry for the outage. SpaceX will remedy root cause to ensure it doesn’t happen again.”
The outage was a rare hiccup for SpaceX’s most commercially sensitive business that had experts speculating whether the service, known for its resilience and rapid growth, was beset by a glitch, a botched software update or even a cyberattack.
An expert at the internet analysis firm Kentik, Doug Madory, told Reuters the outage was global and that such a sweeping interruption was unusual.
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