The Joint Admission and Matriculation Board (JAMB) says there are no challenges with the Central Admissions Processing System (CAPS) on the 2023 Unified Tertiary Matriculation Examination (UTME).
This was contained in a statement issued on Thursday by the JAMB spokesperson, Dr Fabian Benjamin.
Benjamin stated that after updating the CAPS platform to improve security to serve the institutions and the public better, all users of the platform were mandated to change their existing passwords to which an advisory on the landing page of the CAPS platform had been provided.
He said institutions were, therefore, urged to carefully read the instructions contained in the advisory.
The JAMB spokesman said other contributing factors could be that some institutions had logins that do not conform to the new security standard, noting that such institutions would need to update their profiles with new email addresses to be able to access their CAPS.
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Benjamin said the JAMB Registrar, Prof. Ishaq Oloyede, has directed that the development should be rewritten in clear and unambiguous language for all to understand.
“Worthy of note is that some institutions had typographical errors on their email addresses, thus, preventing the successful delivery of the new passwords.
“However, any institution, which after reading and following the instructions, still encounter challenges, should contact the Director, Admissions, JAMB, for assistance.
“The board also noticed that at the inception of CAPS, some institutions used the personal email addresses of officers responsible for access to CAPS to create their CAPS profile.
”This has contributed to the inability of these institutions to promptly access their CAPS profile as the new passwords were sent only to the registered email addresses,” he said.
He, however, enjoined institutions to henceforth use only official email addresses to create such sensitive profiles to avoid any future challenges.
Benjamin noted that institutions that failed to receive their new passwords should confirm the authenticity of their email addresses from their desk officers.
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