The Federal Competition and Consumer Protection Commission (FCCPC) has welcomed a Federal High Court judgment affirming its authority to investigate consumer complaints and summon companies, following the dismissal of a suit filed by Air Peace.
In a statement issued on Monday by its Director of Corporate Affairs, Ondaje Ijagwu, the Commission said the ruling by James Omotosho provides clarity on its statutory mandate to carry out investigations and enforce consumer protection laws.
According to the FCCPC, the court upheld its powers under the Federal Competition and Consumer Protection Act 2018, which empowers it to receive complaints, assess cases, and take lawful actions, including investigations.
Reacting to the judgment, the Commission’s Executive Vice Chairman and CEO, Tunji Bello, described the decision as a major boost for regulatory oversight in Nigeria’s marketplace.
“We welcome this judgment, which reinforces the importance of protecting consumers and promoting fair market practices,” Bello said.
He explained that the case stemmed from complaints by airline passengers over issues such as unrefunded ticket fares, flight cancellations, and service delivery concerns.
Bello noted that the ruling underscores the principle that consumers are entitled to fair treatment, transparency, and accountability when they pay for services.
He, however, clarified that investigations by the Commission do not amount to a declaration of guilt.
“Investigation is an administrative process to establish facts and determine whether further action is necessary. It does not imply wrongdoing,” he said.
The FCCPC reaffirmed its commitment to due process, professionalism, and transparency in its dealings with businesses, while urging companies to cooperate with regulatory procedures and strengthen their internal complaint resolution mechanisms.
The Commission added that it would continue to act within its mandate to protect consumers, promote competition, and build confidence in key sectors, including aviation.
The ruling is expected to strengthen the FCCPC’s enforcement powers, particularly in the aviation industry, where passenger complaints over delays, cancellations, and refunds have been on the rise.
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