First Bank: We’re not shutting down operations for system migration

First Bank has assured customers that its scheduled transition to a new cloud-based procurement and financial platform will not affect banking operations.

First Bank made this known in a statement issued by the bank’s Group Head of Marketing and Corporate Communications, Folake Ani-Mumuney, on Thursday, October 24, 2024.

The bank had earlier on Thursday announced plans to transition to a new cloud-based procurement and financial platform as part of its ongoing strategy to improve operational efficiency and service delivery.

The announcement raised fears that the migration may lead to disruption of services similar to the ones recently witnessed by customers of some banks in the country.

Ani-Mumuney, however, assured First Bank customers that the transition will not affect banking operations as experienced recently by some other banks.

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She stated: “We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.

“The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.

“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational.

“We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.

“Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted  access to our services.”

The Star