FCCPC summons Air Peace over unrefunded cancelled flight tickets

The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace Limited over multiple consumer complaints regarding the airline’s failure to issue refunds for cancelled flights.

In a statement released on Monday and signed by FCCPC’s Director of Corporate Affairs, Ondaje Ijagwu, the Commission said Air Peace’s actions may breach provisions of the Federal Competition and Consumer Protection Act (FCCPA) 2018—specifically Sections 130(1)(a), 130(1)(b), and 130(2)(b). These sections guarantee consumers the right to timely refunds when services paid for in advance are not rendered.

The FCCPC emphasized that these laws are designed to shield Nigerians from “unfair, unjust, or unreasonable practices by service providers.”

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Citing Sections 32 and 33 of the FCCPA, the Commission, in a letter dated June 13, 2025, ordered the airline to appear at its Abuja headquarters on Monday, June 23, 2025.

Air Peace has also been directed to submit several documents, including a log of all refund-related complaints over the past 12 months, records of processed refunds, a comprehensive list of all cancelled flights within the same period, and evidence of any remedial actions taken to mitigate customer inconvenience.

The Commission warned that non-compliance with its directive could lead to serious penalties, including fines and imprisonment, as stipulated in Section 33(3) of the FCCPA.

While Air Peace had previously come under FCCPC scrutiny in December 2024 for allegedly exploitative ticket pricing, the agency clarified that the current matter is separate.

“This is an entirely different matter,” the FCCPC stated.
“The Commission remains resolute in upholding the FCCPA (2018), ensuring accountability among service providers, and protecting consumers—particularly airline passengers—from unfair or exploitative practices.”

As of the time of this report, Air Peace had not responded to the FCCPC’s summons.